1. Reservation Verification & Check-in/out: ────────────────── ✅ Only the primary guest must use the Airbnb message thread and, a) upload a their valid government-issued Identification, b) confirm they have read the house rules, prior to arrival. By law & community access rules, all guests must provide a valid ID. Info is securely stored and only shared if required by law. Only the primary guests must send ID after booking to confirm. The remaining guests are registered on-site with security to prevent third-party bookings. ✅ 🌇 Check-In ( 4 PM ): Plan to arrive after 4 PM to avoid inconveniences. As a courtesy, easy going guests can arrive as early as 3pm with the understanding the maid might still be finishing. ✅ 🌅 Check-Out 11 AM $40/hr after 11. We often offer free late check-out if there’s no same-day arrival. Please let our cleaner start at 11 and have bags packed. Questions? Just ask—if no one’s checking in, we’ll try to be flexible! 💛 2. Guest Capacity & Visitor Policy ────────────────── ✅ Max 2 guests (13+) per bedroom. Up to 2 additional children (ages 2–13) allowed with prior approval and must be accompanied by at least one guardian. Infants under 2 don't count toward total ✅ Guest Definition: Anyone entering the property—no matter how briefly (including staff like drivers or chefs)—must be counted as a guest, even if not staying overnight. Guests besides the primary renter can only be replaced after 4 PM the next day when capacity is at the limitation. No overnight swaps. For guests rotating visitors, fees don’t cover extra towel changes or excessive cleaning. ⚠️IMPORTANT! Quiet Hours: 11 PM–7 AM - No music outside during these hours. - Indoor music must be low, with doors and windows closed. ⚠️ Not allowed at any time:⚠️ - Parties or events - Undeclared visitors, Absolutely no visitors allowed beyond the declared guest count on the reservation, Update your reservation guest count if it is not accurate to account for any visitors you might have entering the property, regardless of duration or staying overnight. 3. Norms to understand ────────────────── ✅We rely on gas for the oven, stove and bbq, if any of these items are not working, it is likely you require more gas. When you run out of gas. Please contact us if this situation occurs. ✅ Electric is normal edenorte electric, expected outraged. the property features a power inverter which keeps only llights and internet working until edenorte turns it back on. During power outages anything else that needs electrical service doesn't work (air conditioner, fridge, water pump). ✅ Please note: This is a private home, not a hotel. Routine cleaning during your stay is not included. Guests are expected to maintain the property and return it in the condition it was received—without requiring a deep clean. Cleaning services are available upon request with 48 hours’ notice during business hours. These optional, non-mandatory services include: Maid Refresh: $50 Towel/Linen Change: $40 If you notice any cleanliness issues upon arrival that you may be sensitive to or that could negatively affect your stay, please report them immediately. Timely reporting allows us to resolve the issue quickly and confirms it was not caused during your stay. Most importantly, it helps us ensure your comfort from the beginning. Cleaning fees do not apply to issues promptly reported and clearly not caused by you. ✅Toilet Use: Homes in our community use septic tanks, Similar to anywhere else in the country, Do not flush toilet paper or any plastic items. Use the waste bin provided. ✅ No Smoking Indoors: This is a smoke-free space indoors—thanks for keeping it fresh! Smoking is allowed on the patio with doors closed. A $300 deep cleaning fee applies for indoor smoking. ✅ Tropical Environment: Ants and mosquitoes are normal here. We do our best, but need your help—keep doors closed or use screens, keep food in the kitchen/patio area, clean crumbs, and seal all food.