1. Reservation Verification & Check-in/out: ────────────────── ✅ Only the primary guest must use the Airbnb message thread and, a) upload a valid government-issued Identification, b) confirm they have read the house rules, prior to arrival. By law & community access rules, all guests must provide a valid ID. Info is securely stored and only shared if required by law. Only the primary guests must send ID after booking to confirm. The remaining guests are registered on-site with security to prevent third-party bookings. The main guest must ensure all members of their group are aware of and comply with these rules at all times. ✅ 🌇 Check-In ( 4 PM ): Plan to arrive after 4 PM to avoid inconveniences. As a courtesy, easy going guests can arrive as early as 3pm with the understanding the maid might still be finishing. Phase 12 Arrival Instructions: All guests must check in at the Casa Linda Welcome Center (open 24/7) upon arrival, before proceeding to the property. The Welcome Center is conveniently located across the street from the Phases 10-12 security entrance. ✅ 🌅 Check-Out 11 AM $40/hr after 11. We often offer free late check-out if there’s no same-day arrival. Please let our cleaner start at 11 and have bags packed. Questions? Just ask—if no one’s checking in, we’ll try to be flexible! 💛 2. Guest Capacity & Visitor Policy ────────────────── ✅ Max 2 guests (13+) per bedroom. Up to 2 additional children (ages 2–13) allowed with prior approval and must be accompanied by at least one guardian. Infants under 2, Approved tourism-licensed drivers and friends pickup/drop off during arrival or departure don't count toward total ✅ Guest Definition: Anyone entering the property—no matter how briefly (including staff like drivers or chefs)—must be counted as a guest, even if not staying overnight. Guests besides the primary renter can only be replaced after 4 PM the next day when capacity is at the limitation. No overnight swaps. For guests rotating visitors, fees don’t cover extra towel changes or excessive cleaning. It is agreed that, if any unapproved guest or visitor in excess of the occupancy limit stated above enters the property at any time, a fee of US$50 per person multiplied by each day of the reservation shall apply, regardless of whether such person stayed overnight or was present only briefly. This fee represents the additional amount that would have applied had the guest properly requested approval and such approval been granted. ► ► ⚠IMPORTANT! Quiet Hours: 10 PM–7 AM - No music outside during these hours. - Indoor music must be low, with doors and windows closed. ⚠ Not allowed at any time:⚠ - Parties or events (including birthdays) - Disruptive or open-invite gatherings - Excessive noise or disturbances - Bringing speakers onto the property - Any noise levels disturbing neighbors, even outside quiet hours - Undeclared visitors, Absolutely no visitors allowed, only guest included in your reservation can enter the property. Update your reservation guest count if it is not accurate. - Littering, smoking issues, parking issues - Trespassing or vandalism ⚠ This is a peaceful residential community. Any complaints regarding the aforementioned or violating Community Disturbance Policy Airbnb’s policy here: https://www.airbnb.com/help/article/3345 will require you to vacate the property without refund immediately regardless of the time. 3. Norms to understand ────────────────── ✅We rely on gas for the oven, dryer, bbq and hot water heater, if any of these items are not working, it is likely you require more gas. When you run out of gas. Please contact us if this situation occurs. ✅Gated community with 24/7 security. Power outages are common here, but a backup generator kicks in within seconds (except during maintenance). Devices like TVs and the internet may briefly reset—thank you for your understanding. ✅ This is a private home, not a hotel—cleaning during the stay isn’t included. Guests must keep it clean and return it as received without the need of a deep clean. Cleaning can be booked with 24 hrs notice (business hours only). Please report any issues on arrival that may affect your stay. • Maid Refresh: $40, Towel/Linen Change: $30, Laundry Room Access: $20 per stay, free for stays over 7 days. We make every effort to keep the laundry room available, as it is also used for normal turnover operations. However, if it is unavailable for any reason, it is agreed that the value of this amenity is $20 and it is not included in the standard nightly rate. ✅Toilet Use: Do not flush toilet paper or any plastic items. Use the waste bin provided. Guests cover any costs for unclogging. ✅ No Smoking: This is a smoke-free space indoors—thanks for keeping it fresh! Smoking is allowed on the patio with doors closed. A $300 deep cleaning fee applies for indoor smoking. ✅ Please keep all windows, doors, and patio sliding doors closed whenever the A/C units are running. Bedroom air con